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• Every minor change requires:

  • Ticket raised requesting changes

  • Change request goes to account manager

  • Account manager sends a quote

  • Quote agreed

  • Account manager sends contract addendum to Steph

  • Steph signs addendum, adds it to the every growing pile

  • Once signed, works are scheduled

  • Some time later, works get completed. Occasionally, if the stars align, this happens without issues.

Ongoing - Intermittent storage speed alerts

• Zabbix intermittently alerts us that storage across our entire infrastructure is running problematically slowly

• Raised mid 2023 (T20230905.0040) but Lisa said their monitoring isn’t showing any problems, so it mustn’t be an issue. Ticket closed.

• Issue still occurs from time to time, but literally not worth the effort of opening tickets.

Mid 2022 - NBT migration communication issues

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