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Mid 2023 - “Data Manager” VDI not built to Requirements etc.

See T20230324.0026 .

Mid 2023 - Teams Phone Numbers

  • Request for extra phone numbers, along with the process for these requests in future, raised 24/07

  • Chased 02/08

  • Chased 07/08

  • Email from Lisa, asking if the users exist in 365 (answered yes the same day)

  • Chased 30/08 - informed they didn’t have an account on our 365, despite them having done the initial configuration, password reset and sent over

  • Chased 06/09 - Request was then completed for some of the users requested but not all

  • 15/09 - Numbers assigned to all requested users. I (MR) am still none the wiser as to the actual process this is supposed to go through for new users

Mid 2023 - SQL server failure

  • 17/07/2023 10:32 ticket raised

    • “Hi Support,

      Our SQL server (RR-SQL-LIVE - 172.31.158.34) seems to have rebooted itself at 1 am last night and installed an update.

      This update seems to have failed resulting in the error "Cannot recover the master database. SQL Server is unable to run. Restore master from a full backup, repair it, or rebuild it. For more information about how to rebuild the master database, see SQL Server Books Online."

      As a result the SQL service now won't start. Can this please be looked into as a priority?

      We have data backups from 11PM last night (but not the master DB) so reverting the server to yesterday's backup and then restoring the DBs might be an option if there's no quicker way?

      Many Thanks,
      Michael”

  • 17/07/2023 10:51 ticket acknowledged

  • 18/07/2023 15:09 AIMES claim everything is fine due to presence of an unrelated library file

  • 24/07/2023 17:02 call arranged to discuss

  • 27/07/2023 17:49 AIMES raise a ticket with Microsoft

  • 15/08/2023 17:48 ticket escalated

  • 21/08/2023 17:07 AIMES give up, suggest a chargeable rebuild

  • 22/08/2023 16:30 call with Glenn Roberts, AIMES agree to do rebuild for free as they hadn’t realised we first raised the issue so early

  • 18/09/2023 15:55 AIMES chase up as no work done on the rebuild so far

  • 02/10/2023 14:21 works finally begin

  • 17/10/2023 15:58 timeline for data transfer and cutover agreed. Cutover scheduled for 01/11/2023 08:00

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