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• Every minor change requires:

  • Ticket raised requesting changes

  • Change request goes to account manager

  • Account manager sends a quote

  • Quote agreed

  • Account manager sends contract addendum to Steph

  • Steph signs addendum, adds it to the every growing pile

  • Once signed, works are scheduled

  • Some time later, works get completed. Occasionally, if the stars align, this happens without issues.

• Aside from extra effort, this makes lead times for what should be 5 minute jobs extend into days or, typically, weeks.

Ongoing - Missing basic features

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