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Request for extra phone numbers, along with the process for these requests in future, raised 24/07
Chased 02/08
Chased 07/08
22/07 - Email from Lisa, asking if the users exist in 365 (answered yes the same day)
Chased 30/08 - informed they didn’t have an account on our 365, despite them having done the initial configuration, password reset and sent over
Chased 06/09 - Request was then completed for some of the users requested but not all
15/09 - Numbers assigned to all requested users. I (MR) am still none the wiser as to the actual process this is supposed to go through for new users
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