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• Every minor change requires:

  • Ticket raised requesting changes

  • Change request goes to account manager

  • Account manager sends a quote

  • Quote agreed

  • Account manager sends contract addendum to Steph

  • Steph signs addendum, adds it to the every growing pile

  • Once signed, works are scheduled

  • Some time later, works get completed. Occasionally, if the stars align, this happens without issues.

• Aside from extra effort, this makes lead times for what should be 5 minute jobs extend into days or, typically, weeks.

• Cloud credits agreed to be added as a “final” addendum on 15/11/2023

  Waiting for confirmation as of 20/11/2023

Part 2 - Did it make any difference

• Ordering new MS365 licenses before moving to account credit took around a month.

• Ordering new MS365 licenses after moving to account credit took around a month.

  • Did occur over the holidays, so hopefully better next time. I’m not holding my breath though.

Ongoing - Missing basic features

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