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Warning

Irrelevant, see /wiki/spaces/SI/pages/2439577614

This document details what  needs to be done to help new starters get up and running.

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The form for getting a new account created (Access Request) is the same as used for adding shared mailbox access. When creating new users it is better to add any shared mailboxes there. Just telling them they need the same access as a.n.other user is nolonger sufficient due to the move to O365. Shared Mailboxes are (awaiting a confirmed list from NBT):

  • UK Renal Registry Systems

  • UK Kidney Association

  • UK Renal Registry

  • UK renal Registry Admin

  • ukrr-research

  • KQUIP

  • Think Kidneys

  • British Association for Paediatric Nephrology

  • Events-Renal Association

  • Nephwork

User Security Groups

We have anumber of security groups setup in the AD to help manage rights for different teams they are:

  • RR Systems

  • RR Statitstics

  • RR SMT

  • RR Informatics

  • RR Data Managers

  • RR Business Support

  • RR Validation Test

  • RR Renal Association

  • UK RR Renal Registry

We still have some local version on rr-storage-live (which were used to define ACLs before the AD versions and are still in use to some degree) these probably should be moved to the AD

  • RR Research - in use

  • RR Programmes

  • RR PersonnelAccess - in use

Missing - RR Information Governance ?

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titleOld Method

Setting up a new user on the laptop involves configuring their Mcafee Encryption password and logging in to windows on it for the first time. This is best done whilst physically connected to the NBT network. This is possible either in the meeting room or at Tim Whitlock (Deactivated)desk.

When the laptop is first switched on it asks for the Mcafee login this consists of the NBT login id of the user and a unique password. If the user account is not recognised by the Mcafee software then NBTIT will be required to do some re configuring of the laptop. The usual UKRR setup is allow any member of the UKRR to use Mcafee and if a user hasn't been configured on Mcafee yet they will need to use the default password the first time which will then require them to set their chosen password and answer some security questions (which allow the user to reset their password should they need to). The default password is held in the system team password vault. Once configured this password should work on all UKRR laptops though it may be necessary to be connected to the NBT network when first used on a different laptop if that laptop has not recently been connected to the NBT server and picked up the updated password files.

Having negotiated the encryption a new remote worker needs to login to windows on the laptop. This creates the initial user profile locally on the laptop and allows the user to login to windows without connecting to the NBT network. This must be done with the laptop connected to the NBT network. After successfully logging in the laptop should be ready for remote working.

VPN

In order to connect back to the NBT network remote users will need a VPN connection. This requires an app on a smartphone Android RSA SecureID or IOS RSA SecureID Token dependng on the phone OS. NBT IT will send an email to the user with  a link to the certificate that needs to be clicked on the phone this will then load the certificate in to the phone app during this process it will ask for a password which is  NBT user login account and then it can provide the token ids for logging in.

To configure the VPN for the first time a user pin needs to be configured. By default the account will be in "New Pin Mode" which should false the user to configure a new pin. The VPN can only be used when the laptop is not connected to the NBT network. so to configure whilst in the office a mobile phone must be used to provide the internet connection. Login to the laptop and then follow the below instuctions.

  1. Click on the Aventail Icon on the desktop.

  2. Input your username in the top box and in the bottom box the VPN token code from the app.  The box will then appear empty.

  3. Create a new password. The requirements should appear on the box. Again the box will then appear empty.

  4. Input the password you have just created and then wait for the VPN token to change, then input the token number directly after the password with no spaces.

  5. The account should then connect.

Warning

IF THE TOKEN HAS NOT BEEN USED IN 3 MONTHS IT MAY BE REMOVED AND REDISTRIBUTED.


Personal Devices

As part of a security update NBT have removed access to any NBT services from an non NBT device unless it is registered using the InTune software (What is Intune? - LINK (nbt.nhs.uk)). So if you want to access NBT emails from your personal phone you need to register your device with NBTIT. Non NBT laptops are not supported their documentation states: "In Tune is not supported on these devices and will not work. Please use Windows Virtual Desktop " The access provided is only via the web and not via email clients unless the device is a registered NBT device. This change is particually annoying for Phones.

Phone

Some remote workers have a separate work phone. These should be set up in the normal way but if emails are required on the phone they will need to be registered in the same way as Personal devices.

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titleOld Workshare Details

This software needs to be installed on any new remote worker laptop. Accounts for workshare are managed by the programme teams themselves but the Systems Team can if required configure a user and the information is held in the password vault. If the software needs to be installed access to the installer is best done by logging in to the workshare connect web interface https://my.workshare.com/m#signin and then selecting the menu in the top right which gives access to the download center.


title
Warning

Workshare Compatibility

As of 2020 workshare dropped support for office 2010 integration so until our Office installations are updated to a newer version only older versions of Workshare will work on our machines.

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This will then offer the appropriate download for the desktop application. There is a known issue with the latest Dell Laptops where the interface doesn't display properly unless the graphic properties for the app don't use the opengl rendering. http://workshare.force.com/knowledgebase/articles/Troubleshooting_Article/Graphics-drivers-not-compatible


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