Common IT Service Desk resolutions

Owned by Joel Collins
Last updated: May 26, 2022 by Andre Ortega Alban
1 min read

A page where we can keep notes on solutions/processes for common IT Service Desk requests.

This is distinct from https://renalregistry.atlassian.net/wiki/spaces/ITT, since this page is only for the Systems team to help tickets that cannot be solved by the person raising the ticket. The Help Center space is for documentation we show to staff to try and reduce the number of tickets in the first place.

Fran tickets - put or get a file for/from Colchester

  • The SFTP server to put/get any file related to Fran’s tickets is sftp.ukrdc.nhs.uk, Colchester folder in SFTP server: /data/pv/uploads/renal/RDEE4_p9ysph/incoming/